What our Customers say...


“Jael & other SERVPRO staff were extremely knowledgeable & professional throughout the mitigation process & treated my home with the same care had it been their own home.  Hope to avoid water damage in the future but would not want any other company to serve our needs.  Your staff was fantastic.  Thanks again ever so much.”

Chris and Carlos were excellent and very professional. Nice to know you  have excellent people on your staff.

Everyone was very kind & friendly.  Very knowledgeable & easy to work with.

I was super pleased with my service!  Polite, informative & competent.

SERVPRO is part of our disaster contingency and although this was not wanted, it was great to see how their crews respond.

It was very nice working with SERVPRO even though it was an extremely stressful time for me.  The folks that worked here could not have been more caring, thoughtful, courteous and extremely careful in the handling of my antiques.

I can not think of anything that would improve service.  I appreciate the professionalism and kindness of all the workers....Matthew did a wonderful job of coordinating our project!  Thank you.

Super great service!

Carlos most polite.

I have absolutely no reservations about SERVPRO.

Carlos was very professional and polite.

We have been very pleased with all team members’ professionalism and performance. Great job! Very trustworthy – no worries when we weren’t home and work was being done.

Great company to work with. Very pleased.

Excellent service. Very professional service personnel.

Everybody was great and very helpful. Carlos was very polite, knows his stuff.

Carlos and helper were friendly, knowledgeable and very reassuring.

The service was performed promptly and effectively. Thanks!

Extremely competent, hard working, courteous, informative.

I can't thank you enough for all that you and your team have done to make my home liveable again!!

Since I don't live in the area, I have depended on you so much and you have never disappointed. 

I have to tell you that when I first saw the DISASTER--all the damage that frozen pipe had done--I was in shock and pretty sure I had lost my home for good. 

But from the time I first called SERVPRO--I spoke to Lisa Burdsall on the phone and she was wonderful--I immediately started to feel better about my situation.  Carlos on your Mitigation team went in and immediately went to work.  He called me and assured me that "you're in good hands with us" and I certainly was!!  Matt Misjuns, the project manager for that team, called me and made sure I knew that I could contact him anytime with my questions and concerns, which was comforting and reassuring. 

Then your restoration team took over and, wow, all I can say is, you guys are nothing short of miracle workers!  The work you did is beautiful.  As project manager, you stayed in touch with me every step of the way and made sure everything was done RIGHT!  You will never know how grateful I am to you, Chris Wyndham and SERVPRO of Lynchburg.

I know you do this every day and for a lot of people so it may not seem like a big deal.  But for me, you have been an extra special blessing that I will never forget.  Please express my gratitude to everyone in your company who helped put my life back together! 

God bless you,


Performance was outstanding in addressing our problem. We have been impressed with the service provided by all employees beginning with water mitigation, construction, and completion of job.

Everyone was very professional and did a great job. Carlos is just fantastic.

Carlos and Chris did a great job, they were polite, and we are happy with their job.

Your people were excellent and very professional.  I have no recommendations.  Everything was excellent.

Very Happy

The workers who came to my home were extremely nice and did an excellent job!! Thank you

Repairs after a water damage:

Everyone was very courtious and professional

Great job!!

Thank you so much for a great job!

The team worked well together.

All good interacttions with staff + will recommend to others if needed

Great job cleaning trash up, here when you said you would be here. Great job

Evan and Carlos work well as a team.  We are satisfied with their work.  They were very professional and courteous and pleasant throughout the process.  Job well done!

Could not have asked for more professional + friendly people

All folks from SERVPRO very courteous + a pleasure to work with.

I appreciate the concern and professionalism displayed by your employees - especially Carlos

Did a great job

Just the highest praise for their professionalism!

Great service great people

Excellent service, helped to make a bad situation seem "not-so" bad

Everything was excellent

Cigarette Odor Removal

The staff was wonderful and did a great job.

Very positive experience at a very stressful time

Thank you for responding so quickly.  SERVPRO was here within one hour of my call to clean up damage from flooding.

Water Mitigation & Repairs:

No improvement needed; everything was done wonderfully!!

Would love to have all our work done by SERVPRO, not just after there's been water, etc. damage.

Job well done.

Very satisfied with the outcome

For repairs following a water damage:

Keep hiring the same sort of people!

Excellent service.  Very impressed with staff.  Very professional

I like your personnel very much!

Construction Repairs:

Thank you for working around my busy schedule & trying to accommodate the least disruptions/displacements as possible.  Everything looks beautiful.  I am pleased with the final project results.  Your attention to detail is duly noted. 

John (Kiikzhan) was great and very professional, 

Thank you for the prompt and excellent service provided by Kiikzhan. The professionalism he showed in analyzing my damp crawlspace issue was outstanding. He quickly realized there was not enough water to require any work on his part. He then walked around my house with me as he explained the situation of too much humidity and high heat and sought to identify steps I could take. I greatly appreciate the service and good will.

Good afternoon, I would like to first start by commending the job Carlos Aleman, Juan Romero, and John Wallace has done. They were friendly and courteous. They explained what they had to do and always had a smile. These guys are very good and hard working. I would recommend those three for other jobs. We appreciated them!

The Chamber week started out a little wet & messy. When Joy Isenburg Stump came to the office Monday the ceiling had caved in and water was gushing. Boy are we glad that SERVPRO of Lynchburg is a super special member. They were in the office and working while we were at our membership lunch! We are so grateful!


Impeccable service.

These two gentlemen were top notch.  Polite, courteous, knowledgeable, trustworthy, and upfront & honest with what would go on.  Absolutely fantastic customer service, well appreciated, they desirve a bonus!

On 4/17/16 there was a water damage where my daughter and son-in-law live in Lynchburg, VA. A call was made to SERVPRO of Lynchburg for the water mitigation services. Kiikzhan was most polite and courteous to our family. He even apologized for the little delay of arrival time due to him being in church. They were most impressed with his desire to perform his duties in a professional, timely manner with all respect to his customer. Job well done!

A frozen water pipe burst leaving our church Sanctuary flooded. A call to SERVPRO and in a very short time they were on the scene and beginning the cleanup. I had used SERVPRO before and had been very satisfied with the results. This time was no different. They were very professional and very thorough. Very thankful to SERVPRO for a job well done!

Friendly, prompt, and easy to work with.

Thank you for your quick response and kind service

SERVPRO of Lynchburg is a very professional and courteous organization. They really strive to do an excellent job for their customers and make things easy. Its great to work with them!

Y'all did great Everyone from the techs to the people I spoke to on the phone were so nice. Call backs were prompt and even though it was a busy time y'all had people at my house quickly and still made me feel like a priority. I will definitely recommend you to anyone who asks and if needed I will use again.

We woke up to a homeowners worst nightmare....our septic system had backed up into our basement. SERVPRO was there within the hour. They where very courteous and knowledgeable AND they didn't get extract the water, they disinfected and dryed out the basement with strategically placed dehumidifiers to avoid mold. By the time they were finished, it was like it had never ever happened. I would highly recommend SERVPRO of Lynchburg!!

I had 800 gallons of water in my basement and you guys took care of the water promptly, answered my phone calls – even after business hours – and were respectful when handling my personal property items.

They were extremely kind and did a super job! The finished job was excellent and I highly recommend your company to anyone.

We were impressed with how fast they got to the house. Exceeded expectations. Thank you for an outstanding job!

When the basement flooded due to a broken pipe, SERVPRO was there the same day and gave me a quote that evening.

Fast, Professional, Friendly Service. Thank you.

We are very impressed by the response time on a Sunday, and the professionalism of the on-site personnel.

SERVPRO was excellent in every way.

Absolutely awesome company, which is measured by its employees' extremely professional!

They did an amazing job. Very polite. Will recommend to friends/family.

We were pleased with their attention to detail, their knowledge about cleaning our property, and their courtesy. Delightful experience.

Your team was the best! We've used your franchise 3x now at different properties, and they continue to exceed expectation.

Did a great job. Very pleasant employees. Will highly recommend your company.

All the crew members that worked at the house very very professional, courteous and did quality work. I would recommend SERVPRO to a friend in a heartbeat!!!

There was a business owner in Madison Heights where a truck drove through the window of his store. He was devastated, and thought he was going to lose business for weeks! SERVPRO had him back in business the next morning!! They really do stand by their slogan, ‘Like it never even happened!'

WOW – they cleaned up all of the water in my basement!

I had an icemaker to cause a leak. Fast response!! Great Job!!

My friend had a basement pipe burst that caused a flood. It ruined their floors, walls, and a lot of their personal property. SERVPRO put their stuff in storage and cleaned everything!

My neighbor had a rental property whose tenants allowed their dog to live inside, but never used the bathroom outside! SERVPRO cleaned it up and did a phenomenal job!

My friends had a small woodstove in their basement and it puffed back smoke and soot throughout their home. SERVPRO made it disappear!

We had a busted water pipe in our rental home. SERVPRO responded very timely. I was so worried about mold! They took care of me!

We had a pipe to break and it flooded our entire lower level. SERVPRO came in and dried everything! They did a good job!

I used to work for Advance Auto Parts and we had a flood. We called SERVPRO and you guys were awesome!”

My neighbor had a flood and you guys came in and cleaned everything up – EFFICIENTLY!

Couldn't have asked for any better. Felt very comfortable and you eased my stress

I was well pleased

You were great. No words to say for how much y'all have helped me.

Great job!

Couldn't have asked for any better. Felt very comfortable and you eased my stress

What's to recommend! Huge thank you, emergency thank you!

Thank you for working around my busy schedule & trying to accommodate the least disruptions/ displacements as possible.  Everything looks beautiful - I am pleased with the final project results.  Your attention to detail is duly noted.

You guys are great! My SERVPRO girl needs a RAISE!

My house was saturated w/ dog odor & now it smells great - "Like it never happened"!

Thanks so much for your guys help.  All of what your folks did was top notch and I appreciate everything.  Please pass along my sincere appreciation to the two fellas that came to the house as well.  I felt more than comfortable with them there and that made a huge difference in the scope of things.  Kudos to the team.

You've done a good job, well satisfied.